Recruitment & HR Advisory Services for the Okanagan Tech Community

Channel Account Manager at Impact Radio Accessories

On-site in Kelowna, BC


IMPACT Radio Accessories has an immediate opening for a Channel Account Manager who thrives in a fast-paced environment. The successful candidate has 5+ years’ experience in B2B Sales and customer service, with a focus on creating relationships with partners. The Kelowna-based team is dedicated and hard-working, but they also find time to have fun together. IMPACT is set for significant growth over the next few years, and there is a large untapped market for their products. 

IMPACT Radio Accessories designs and manufactures unique RF communication products for public safety, military, security, retail, and hospitality applications. They took years of feedback and input from customers and set out to design and build exactly what customers asked for: OEM quality reliable, super tough products at aftermarket prices.

IMPACT operates out of their head office in Kelowna, and they manage a distribution center in the US. The role of the Channel Account Manager is to handle existing Partner relationships across North America, and to grow new opportunities. 



  • Own, meet/exceed annual sales targets set out in the company forecast
  • Improve sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors
  • Develop a wide and deep understanding of IMPACT product lines, competitors and user markets
  • Build and maintain strong, long-lasting relationships with channel accounts and stakeholders
  • Negotiate channel agreements and process orders to maximize profits
  • Suggest company products/services that maximize client satisfaction 
  • Communicate product and pricing details clearly 
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives 
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders 
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas 
  • Forecast and track account metrics (e.g. quarterly sales results and annual forecasts) 
  • Assist with challenging client requests or issue escalations as needed 
  • Regularly engage account base in account reviews to identify and align goals and revenue growth potential
  • Create, manage and execute strategic account plans for assigned channel accounts
  • Actively monitor competitors, markets and user groups to quickly identify changing trends and adapt strategic accounts plans accordingly
  • Regularly present and engage with account and performance reviews with Impact management


Requirements and Skillset:

  • Documented experience in Sales and Customer Service, servicing business clients
  • Documented experience in managing partnerships
  • Experience using software to record leads, sales etc (Microsoft Dynamic CRM a bonus)
  • Experience in B2B or manufactured goods distribution sales model a definite asset
  • Outstanding English communication skills over the phone and in writing
  • Sales training in previous roles
  • Strong organizational and planning skills
  • Valid passport – travel might be required 1-2 times per year to customer sites
  • A desire to help customers understand IMPACT’s products
  • Willingness to go the extra mile
  • Documented sales performance in previous account manager roles  (i.e. meeting and exceeding quotas and targets
  • Ability to think and respond creatively and outside the box
  • High level of emotional intelligence with ability to spread across and up/down our assigned account base


  • $65-70K annually plus commission
  • Medical/Dental benefits program
  • 3 weeks paid vacation


To apply for this position, please send CV to